Privacy Policy

1. Who we are

MSOOCast LLC (“MSOOCast,” “we,” “us,” or “our”) operates the msoocast.com website and related broadcast infrastructure products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a demo, or use our platform.

Our principal place of business is 1263 Glen Ave, Moorestown, NJ 08057, USA. For privacy questions, contact us at contact@msoocast.com.

2. Information we collect

We collect information you provide directly and information gathered automatically when you interact with our services.

• Contact and account details: name, email address, phone number, company name, job title, and messages you send through forms or email.
• Business and technical details: information about your broadcast workflows, integrations, and requirements when you engage with sales or support.
• Usage and device data: IP address, browser type, device identifiers, pages visited, referring URLs, and approximate location derived from IP.
• Cookies and similar technologies: session and preference cookies used to operate the site, measure performance, and improve our services.

3. How we use information

We use collected information to:

• Respond to inquiries, schedule demos, and provide customer support.
• Operate, maintain, and improve the website and MSOOCast platform.
• Send service-related communications and, where permitted, product updates or marketing messages you can opt out of at any time.
• Detect, prevent, and investigate security incidents, fraud, or abuse.
• Comply with legal obligations and enforce our agreements.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who assist with hosting, analytics, email delivery, customer relationship management, and security under contractual confidentiality obligations.
• Professional advisors such as lawyers, auditors, or insurers when reasonably necessary.
• Authorities or other parties when required by law, legal process, or to protect the rights, safety, or property of MSOOCast, our customers, or the public.
• A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

5. Cookies and analytics

We use essential cookies to enable core site functionality and may use analytics tools to understand aggregate traffic and usage patterns. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Data retention

We retain personal information only as long as needed for the purposes described in this policy, to provide services, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Retention periods vary based on the nature of the data and our relationship with you.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security. Additional details are available on our Security page.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing or request data portability. To exercise these rights, email contact@msoocast.com. We may need to verify your identity before fulfilling a request.

You may unsubscribe from marketing emails using the link in those messages or by contacting us. Transactional and service messages may still be sent when necessary.

9. International transfers

MSOOCast is based in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We take steps intended to ensure appropriate safeguards for such transfers where required by law.

10. Children’s privacy

Our services are directed to businesses and professionals and are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Material changes will be posted on this page, and where appropriate we may provide additional notice.

12. Contact us

For privacy-related questions or requests, contact MSOOCast LLC at contact@msoocast.com, (202) 964-3643, or 1263 Glen Ave, Moorestown, NJ 08057, USA.